Privacy Policy
LAB Air Conditioning respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how LAB Air Conditioning collects, uses, stores and discloses personal information when you visit www.labairconditioning.com.au, contact us or use our services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Your name
Email address
Phone number
Property address
Information provided through our contact form
Details relating to your air conditioning enquiry, installation or service request
Billing and payment information where required
Please do not provide sensitive personal information unless it is reasonably necessary for your enquiry.
How We Collect Information
We may collect personal information when you:
- Submit an enquiry through our website
- Request a quote
- Book an installation, service or repair
- Contact us by phone, email or social media
- Communicate with us throughout a project
Our website platform and connected service providers may also collect limited technical information when you visit the website.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Prepare and provide quotations
- Schedule installations, servicing and repairs
- Communicate with you regarding appointments
- Issue invoices and maintain business records
- Improve our services and website
- Meet legal, taxation and accounting obligations
- Protect our business, customers and website from misuse or security threats
We only collect information that is reasonably necessary to operate our business.
Website and Technical Information
When you visit our website, the website platform or connected services may automatically collect technical information such as:
- Your Internet Protocol (IP) address
- Browser and device type
- General location information
- Pages visited
- Date and time of your visit
- Referring website
- Website usage and performance information
This information helps us improve website performance, security and the overall user experience.
LAB Air Conditioning does not necessarily have direct access to all information collected by the website platform.
Cookies
Our website and connected third-party services may use cookies or similar technologies.
Cookies are small files stored on your device that help websites function efficiently and improve your browsing experience.
You can choose to disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
Contact Forms and Bookings
Information submitted through our contact form, booking system or quote request may be processed by the platform used to provide these services.
Depending on the website setup, this may include providers such as Canva, Google, Microsoft, Jotform, Tally, Calendly or similar service providers.
Please refer to the privacy policies of these providers for further information.
Third-Party Service Providers
LAB Air Conditioning may engage trusted third-party providers to assist with:
- Website hosting
- Email services
- Appointment scheduling
- Accounting and invoicing
- Payment processing
- Customer relationship management
- Website analytics
- Information technology and security services
These providers may access personal information where reasonably necessary to perform their services.
Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose your information:
- To trusted service providers assisting our business with your consent
- Where necessary to complete requested services
- Where required or authorised by law
- To professional advisers including accountants or legal representatives where necessary
- To protect the rights, safety or property of LAB Air Conditioning, our customers or others
Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Security measures may include:
- Password-protected systems
- Secure cloud storage
- Restricted access to customer information
- Multi-factor authentication where available
- Secure business practices
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Maintain customer records
- Meet legal, taxation and accounting obligations
- Resolve enquiries or disputes
- Protect our legitimate business interests
Information that is no longer required may be securely deleted or de-identified where appropriate.
Access and Correction
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before responding to your request.
Marketing Communications
Where permitted, we may occasionally send information relating to our services.
You may opt out of marketing communications at any time.
Service-related communications regarding your booking or enquiry are not considered marketing communications.
Links to Other Websites
Our website may contain links to third-party websites or social media platforms.
LAB Air Conditioning is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website and services are intended for adults.
We do not knowingly collect personal information directly from children under the age of 18.
Privacy Complaints
If you have a question or concern about how your personal information has been handled, please contact us.
We will investigate your enquiry and aim to respond within a reasonable timeframe.
Where applicable, you may also be entitled to contact the Office of the Australian Information Commissioner.
Changes to This Privacy Policy
LAB Air Conditioning may update this Privacy Policy from time to time.
The latest version will always be available on our website.